Credits and Credit Based Usage
Credits granted through a subscription or the Free plan have no cash value and cannot be redeemed for cash. All credits are non-refundable, whether they come from a paid subscription, the Free plan, or a promotional grant, except where required by applicable law. Credits are tied to your account. Unused purchased credits expire at the end of their monthly or annual billing term and do not carry over into the next term. Daily, welcome and support grants have separate expiry rules; see Understanding credits. If your subscription is set to cancel, you can continue using your credits until the end of the current billing period, after which any remaining credits are forfeited. If a payment is reversed through a chargeback or dispute, credits associated with that payment will be revoked. If we determine that you have breached our Terms of Service, we reserve the right to expire your plan and forfeit any remaining credits at our discretion.Refund Requests
Subscription and credit purchases are generally final. We normally decline refund requests based on forgetting to cancel or dissatisfaction with the product. A recent payment, little or no usage, or unused credits does not by itself make a purchase refundable. This does not remove applicable refund rights or our responsibility to correct billing mistakes. If you previously asked Julius support to cancel, support should correct charges that the request should have prevented, even if you did not receive a cancellation confirmation. Support can also refund a verified duplicate payment for the same purchase. A human teammate will check the request and payment records before confirming the correction. If you believe a refund right or billing correction applies, contact team@julius.ai or use the support widget on the website. Eligibility depends on the applicable purchase and provider; this page does not establish a universal refund window.Customer Responsibility
Before completing checkout, it is your responsibility to carefully review the subscription you are purchasing, including the selected plan, billing interval, pricing, renewal terms, and included features. You are also responsible for managing your subscription, including canceling it before renewal if you do not wish to continue. Subscription details and billing settings can be managed through your account settings where applicable.How to Contact Us
For a billing correction or refund-rights question, contact team@julius.ai. Share the purchase account email, charge date, receipt or order reference, and whether you paid through Julius, Apple or Google, if those details are not already in the conversation. For a charge after an earlier cancellation request, include that request or its approximate date if available. Share what you have; a missing receipt does not prevent you from asking for help. Do not send passwords or full payment-card details.Reservation of Rights
We reserve the right to deny refund requests where permitted by law, including in cases involving misuse of the service, violations of our Terms of Service, or other circumstances indicating bad faith or abuse.Processing Approved Refunds
Refunds are processed through the original mode of payment. If you made your purchase with a credit card, the refund will be issued to the same card. Please note that it can take up to 10 business days for the refund to appear on your statement, depending on your bank’s processing times.Changes to Our Refund Policy
Julius AI reserves the right to modify this refund policy at any time. Any changes will be posted on this page, so please check back regularly for updates.Reach out to team@julius.ai for support or to ask questions not answered in our documentation.